Frequently Asked Questions

Returns & Exchanges

    • Products may be returned within 90 days of purchase as long as it is in new, unmarked, re-sellable condition. E-books, however, are non-returnable/refundable.

    • To start a return, please send a detailed email with your name, order number, and the products you wish to return to info@veritaspress.com in order to get a Return Merchandise Authorization (RMA) number. This number will go on the outside of the return package as well as on the invoice inside the package and is necessary to return an item.

    • Similar to our return policy, we will happily exchange any item within 90 days, as long as the products are in resalable condition. Please contact our service team to set up an exchange. You will be responsible for shipping back to our warehouse and might be subject to a shipping fee to send out the new materials.

    • To start an exchange, please send a detailed email with your name, order number, and the products you wish to exchange, as well as the products you'd like to exchange them for to info@veritaspress.com to get started.

    • Typically, once a package arrives back in our warehouse, we estimate one to two weeks to process your refund. This is subject to change during our busier months.

    • We always strive to ensure that you receive perfect parcels, but that is unfortunately not always the case. Upon receiving a package from us, it is still strongly recommended to review the contents to ensure that everything is satisfactory. If you notice a discrepancy, please email us at info@veritaspress.com within 90 days of placing your order, and we will be happy to help you correct any mistakes.

Orders & Shipping

    • Orders typically ship in 1-2 business days. When it does, you should receive a shipping confirmation email with a tracking number for your shipment.

    • Typically, if a change or cancellation is necessary, we can catch it within 24 hours of your order being placed. Contact our service team at (800) 922-5082 or email us at info@veritaspress.com to verify if your order can be cancelled.

    • We accept Visa, Mastercard, American Express, Discover, and check as forms of payment. Invoicing is available for our business accounts, subject to terms.

    • Continental US - For orders under 15lbs, we use SmartPost, in which FedEx delivers your package to a local post office. Any order over 15lbs will automatically ship with FedEx Ground AK, HI, FPO, APO, PR - We will ship your order via USPS Priority Mail. Internationally - We ship using FedEx and will send you a quote with various options once you have placed your order.

    • Any order below $50.00 includes a flat, $6.00 shipping rate. Any order above $50.00 being sent to a US address is eligible for free shipping!

    • We ship globally. For international orders, please make that shipping selection at checkout and we will send you a quote for the shipment to be approved before processing your order.

    • When your order ships, you will be emailed a tracking number for your package.

Online Classes

    • To drop a course, please email info@veritaspress.com with your name, student name, and the course that you would like to drop or call us a 800-922-5082 and we will be happy to take care of it for you.

    • To transfer a course, please email info@veritaspress.com with your name, student name, and the course that you would like to transfer from as well as the course and section that you'd like to transfer too. Or you can always call us a 800-922-5082 and we will be happy to take care of it for you.

    • Yes, we do offer self-paced course extensions for $25 per extra month needed. Simply email info@veritaspress.com with your name, the student's name, how many months you need, as well as the course that you would like extended and we will take care of it for you.

    • Yes, you can return your self-paced course for any reason within 90 days of purchasing the course.

    • Yes, there is a way to unlock your self-paced course which would allow you to skip to any lesson in the course. If, however you choose to unlock your course, your student will not be able to be given a grade at the end of the course because of how the programming works. If you would like to unlock your course, just email info@veritaspress.com with your name, the student's name, as well as the course that you would like unlocked and we will take care of it for you.

    • If your self-paced course experiences any problems or stuck slides, please email us at info@veritaspress.com with your name, student name, and the course with a description of the problem, or you can always call us at 800-922-5082.

Our Policies

    • Books and Curriculum

      Merchandise orders may be returned within 90 days of purchase as long as it is in new, unmarked, re-sellable condition. E-books, however, are non-returnable, non-refundable. To return materials, please give our service department a call at 1-800-922-5082 or send a detailed email to info@veritaspress.com in order to get a Return Merchandise Authorization (RMA) number. This number will go on the outside of the return package as well as on the invoice inside the package.

      Please pack returned merchandise so that there is no movement during shipping and products return to us in the same condition you received them. Damaged and used items will only receive a 70% refund. (Note: If shipping items back using USPS, we recommend insuring the package.) Consumed items are not returnable and will not receive a refund.

      Credit card refunds will be returned to the card used on the original purchase once the return package has been received by Veritas. If the refund is rejected after an initial attempt, we will issue a refund check.

      Refunds take 10-15 business days from the date received (or up to 30 days in the summer months).

      If original order was damaged, defective, or incorrectly shipped from Veritas, please contact us within 90 days at info@veritaspress.com detailing the issue so that we may best assist you in correcting the error.

      Self-Paced Courses

      Refunds for Self-Paced courses are only available within 90 days of the date of purchase.

      Live Online Courses

      Students withdrawing prior to the start of term may receive a full refund, less deposits to the original payment method (usually $95).

      Students withdrawing within the first two weeks of class (within the first week for summer classes) are entitled to a full tuition course credit (not including deposit).

      A 50% tuition course credit is available for students who withdraw after the first two weeks and before December 1st or the first workday thereafter. Late enrollees are also entitled to a full tuition course credit (not including deposit) during the first two weeks of enrollment.

      No refunds are available for late enrollments if a withdrawal occurs after the first two weeks.

      All tuition course credits can be applied to current or future course enrollments and must be used on or before the first day of the next school year. No cash refunds will be provided.

    • Live Online Courses

      Students withdrawing prior to the start of term may receive a full refund, less deposits to the original payment method (usually $95).

      Students withdrawing within the first two weeks of class (within the first week for summer classes) are entitled to a full tuition course credit (not including deposit).

      A 50% tuition course credit is available for students who withdraw after the first two weeks and before December 1st or the first workday thereafter. Late enrollees are also entitled to a full tuition course credit (not including deposit) during the first two weeks of enrollment.

      No refunds are available for late enrollments if a withdrawal occurs after the first two weeks.

      All tuition course credits can be applied to current or future course enrollments and must be used on or before the first day of the next school year. No cash refunds will be provided.

      Self-Paced Courses

      Refunds for Self-Paced courses are only available within 90 days of the date of purchase.

    • Veritas offers self-paced course extensions for $25 per extra month needed. Simply email info@veritaspress.com with your name, the student's name, how many months you need, as well as the course that you would like extended and we will take care of it for you.

Office

  • 1805 Olde Homestead Ln.
  • Lancaster, PA 17601

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